Customer
Surveys
Keep the customers you have!
…and identify ways to attract new ones.
Create a measured conversation with your audience using Ranx!
Learn what they value… know where you need to act to align.
Survey
Analyze
Improve
Customer Satisfaction
Identify and address customer pain points, boost Net Promoter Scores, and drive revenue growth with Ranx.
Customer Service
Get the feedback and actionable insights you need to keep customers happy.
Product Satisfaction
Learn if your product aligns with customer expectations and how it impacts customer satisfaction.
Net Promoter Score (NPS®)
One simple question… would they recommend your company to others?
If you want your business to grow, it’s critical that you keep your existing customers happy. To do so, you’ll need to measure and understand customer satisfaction. Customer satisfaction is defined as a client’s overall level of satisfaction from using your product or service.
Know your customer sentiment over time
Surveys give structure to the customer voice
Build rapport with the customer.
Initiating a dialogue and demonstrating that customer opinions are valued can transform customers into brand advocates and promoters, provided that their feedback is acted upon. This, in turn, can enhance your reputation through word-of-mouth.
Know what’s working.
Conducting surveys is an unbiased approach to decision-making. Don’t rely on “gut feelings” to make important business decisions.
Ranx provides your customers a measurable voice.
Right the wrongs.
With a customer satisfaction survey, you are inviting the discussion, and this makes customers more likely to open up about a negative.
Crucially: this gives you the chance to make it right and keep the customer on your side. Ranx clarifies how to make it right!
Simple pricing plans for every budget
SAVE up to 60% with Annual Multi-User Plans
Free
$0
per
month
blank
1 User
Unlimited Private Surveys
Starter
$9
per
month
or $72 per year (33% off)
1 User
Filter Analytics
Advanced
$49
per user
per month
1 User
21
(00% off)
$39
per user
per month
2 Users
|
(20% off)
$29
per user
per month
3+ Users
(40% off)
Automated Workflows
Premium
$99
per user
per month
1 User
21
(00% off)
$79
per user
per month
2 Users
|
(20% off)
$59
per user
per month
3+ Users
(40% off)
Publish Results
Free
$0
per
month
blank
1 User
Unlimited Private Surveys
Starter
$6
per
month
(33% off)
$72 billed annually
1 User
Filter Analytics
Advanced
$39
per user
per month
1 User
21
(20% off)
$25
per user
per month
2 Users
|
(50% off)
$19
per user
per month
3+ Users
(60% off)
Automated Workflows
Premium
$79
per user
per month
1 User
21
(20% off)
$50
per user
per month
2 Users
|
(50% off)
$39
per user
per month
3+ Users
(60% off)
Publish Results
Start surveying your customers today with our research-backed templates
Professionally developed and ready-to-use templates designed to get you started surveying and empowering your decisions today.
If you want to serve your customers as effectively as possible, you have to keep a pulse on what they think, how they feel, and where you might be losing them.
Give your customers a platform to communicate with you.
Translate their voices into values and potential for influence.
Prioritize your improvement plan – Act with confidence.
Get Started Today
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
