Frequently asked questions

Ranx is a SaaS platform and operating model for People teams. It closes The Ranx ListeningOS Loop: Listen, Rank, Drivers, Act, Lift, and Listen again so leaders know what to fix first and what to ask next.

Ranx is built around the decision after the survey and the next listen after action. Instead of stopping at dashboards, it helps teams identify what to fix first, why it matters, what action to take, whether the outcome moved, and what should be measured next.

Ranx is designed for People, HR, operations, leadership, and research teams that need a practical way to convert feedback into action. It is especially useful when leaders need prioritized signal instead of another long report.

Playbooks are focused listening programs for common business questions, such as engagement pulse, manager clarity, stay factors, onboarding, and benefits prioritization. Each playbook includes a purpose, audience, sample prompts, expected outputs, and recommended next steps.

Yes. Buyers can review available playbooks, inspect the survey preview, and walk seeded demo result surfaces before entering the app.

Ranx supports playbook-led buying and onboarding. The public site lets buyers choose a playbook path and enter a controlled subscription or pilot workflow while workspace provisioning stays governed inside the app.

Yes. A public research survey can live on the website to collect market feedback, demonstrate the respondent experience, and support QR sharing from events, sales materials, or campaigns.

Public research results are aggregate and threshold-gated. Ranx presents market signal only when privacy and publication rules are satisfied.

Yes. The respondent experience is intended to work cleanly on mobile, including public survey links and QR-driven participation.

The canonical public pages are Privacy, Terms, Security, Subprocessors, DPA, and Cookies.

No. The public Privacy Policy and Terms state that Ranx does not sell Customer Data and does not use customer content to train public or general-purpose AI models unless explicitly agreed in writing.

No. Public pages use approved public endpoints or static public content. Customer workspace data, survey results, and source-system data stay behind controlled app and API boundaries.

Ranx uses configurable confidentiality thresholds, aggregation, anti-reidentification safeguards, and publication controls. Sub-threshold groups are not rendered. These safeguards reduce re-identification risk, but they are not an absolute legal guarantee in every possible context.

No. Rank, Drivers, Act, and Lift are filtered to the user's authorized organization or leadership scope. Analysis is also gated by account-configured response limiting groups and confidentiality thresholds. The default minimum is at least 5 responses before group analysis is shown.

The production application lives at app.ranx.app. The public website lives at www.ranx.app.

Yes. Ranx supports online subscription paths while keeping workspace provisioning and playbook activation governed inside the app. Buyers can preview the product, choose the right subscription path, and complete setup without exposing customer data to the public site.

A person purchasing, creating, provisioning, or administering a workspace must be authorized to purchase Ranx for that organization and authorize Ranx to process workspace data and connected source-system data under the Terms and Privacy Policy.

Use app.ranx.app/account/login. If your organization manages access by invitation or SSO, follow the link or sign-in method provided by your workspace administrator.

Respondents can contact the survey administrator listed by their organization. For Ranx platform questions, use ranx@ranx.app.

Send suspected security issues to security@ranx.app. Please avoid accessing or disclosing data that does not belong to you.