Frequently asked questions

Ranx is a survey operating model for People teams. It turns feedback into Listen, Rank, Drivers, Act, and Lift so leaders know what to fix first and whether action moved the outcome.

Ranx is built around the decision after the survey. Instead of stopping at dashboards, it helps teams identify what to fix first, why it matters, what action to take, and whether the outcome moved.

Ranx is designed for People, HR, operations, leadership, and research teams that need a practical way to convert feedback into action. It is especially useful when leaders need prioritized signal instead of another long report.

Playbooks are focused listening programs for common business questions, such as engagement pulse, manager clarity, stay factors, onboarding, and benefits prioritization. Each playbook includes a purpose, audience, sample prompts, expected outputs, and recommended next steps.

Yes. The public site can show available playbooks and let visitors walk the survey preview and demo result surfaces before they enter the app.

That should be treated as a later workflow. The public site can show playbooks now, while account setup and subscription flows should stay simple until playbook-to-workspace provisioning is fully tested.

Yes. A public research survey can live on the website to collect market feedback, demonstrate the respondent experience, and support QR sharing from events, sales materials, or campaigns.

Public results should be aggregate and threshold-gated. Ranx should show market signal only when privacy and publication rules are satisfied.

Yes. The respondent experience is intended to work cleanly on mobile, including public survey links and QR-driven participation.

The canonical public pages are Privacy, Terms, Security, Subprocessors, DPA, and Cookies.

No. The public Privacy Policy and Terms state that Ranx does not sell Customer Data and does not use customer content to train public or general-purpose AI models unless explicitly agreed in writing.

No. Public pages should use approved public endpoints or static content. Customer workspace data, survey results, and source-system data belong behind controlled app and API boundaries.

Ranx uses configurable confidentiality thresholds, aggregation, anti-reidentification safeguards, and publication controls. Sub-threshold groups are not rendered. These safeguards reduce re-identification risk, but they are not an absolute legal guarantee in every possible context.

The production application lives at app.ranx.app. The public website lives at www.ranx.app.

Ranx can support subscription checkout, but the public site should not overpromise automated playbook provisioning until that flow is complete. For now, the site should help buyers preview the product and choose the right subscription path.

A person purchasing, creating, provisioning, or administering a workspace must be authorized to purchase Ranx for that organization and authorize Ranx to process workspace data and connected source-system data under the Terms and Privacy Policy.

Use app.ranx.app/account/login. If your organization manages access by invitation or SSO, follow the link or sign-in method provided by your workspace administrator.

Respondents should contact the survey administrator listed by their organization. For Ranx platform questions, use ranx@ranx.app.

Send suspected security issues to security@ranx.app. Please avoid accessing or disclosing data that does not belong to you.