1. Agreement
By accessing or using Ranx, you agree to these Terms on behalf of yourself or the organization you represent. If you are using Ranx for an organization, you represent that you have authority to bind that organization.
If you purchase, subscribe to, create, provision, or administer a Ranx workspace for an organization, you represent that you are authorized to purchase Ranx for that organization and to authorize Ranx to process workspace data and connected source-system data as described in these Terms and the Privacy Policy.
An executed order form, statement of work, data processing addendum, or written enterprise agreement controls if it conflicts with these Terms.
2. Customer Data
Customers own Customer Data. Customer Data includes survey content, survey responses, employee, respondent, HRIS, organization, source-system, workspace, and customer-submitted data processed through Ranx.
Ranx may process Customer Data only to provide, secure, support, maintain, and improve the service; comply with law; prevent abuse; and as otherwise authorized by the customer or the applicable agreement.
Ranx does not sell Customer Data and does not use customer content to train public or general-purpose AI models unless the customer explicitly agrees in writing.
3. Customer responsibilities
Customers are responsible for lawful collection and use of data submitted to Ranx, including required notices, consents, employment-law compliance, source-system authorization, and privacy or labor obligations that apply to their workforce or respondents.
Customers are responsible for ensuring that any workspace data, employee or respondent data, HRIS data, organization metadata, and connected source-system data provided to Ranx may lawfully be processed for the configured Ranx services.
Customers must not use Ranx outputs as the sole basis for employment, compensation, discipline, termination, benefits, legal, or similarly significant decisions without appropriate human review and compliance with applicable law.
4. Source connectors
Customers control source-system permissions and authorize any HRIS, communication, identity, or other system connection used with Ranx. Customers are responsible for ensuring that connected data is permitted for use in Ranx.
Customers may revoke connector permissions through the source system or Ranx where supported. Revocation may limit functionality, syncing, audience management, or reporting.
5. Insights, confidentiality, and human review
Ranx provides decision-support insights, ranked priorities, drivers, action recommendations, summaries, and lift reporting. Ranx does not provide legal, HR, employment, benefits, financial, medical, or compliance advice.
Customers may not attempt to reidentify respondents, bypass confidentiality controls, manipulate thresholds, or combine Ranx outputs with other information in a way intended to identify individual respondents.
6. Acceptable use
You may not use Ranx to violate law, infringe rights, process prohibited or unlawfully obtained data, interfere with the service, test security without authorization, transmit malware, spam users, scrape the service, or use outputs to harass, discriminate against, or retaliate against individuals.
7. Security and confidentiality
Ranx uses commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data. Customers are responsible for user permissions, access reviews, account security, endpoint controls, and lawful internal handling of exported data.
Each party will protect the other party's confidential information using reasonable care and may use it only for purposes allowed by the applicable agreement.
8. Fees, billing, and cancellation
This section applies to subscriptions purchased online. Where an order form, statement of work, or written agreement exists, it governs fees, payment timing, renewal, and cancellation instead.
Billing and renewal. Plans and add-ons are billed in advance, monthly or annually, through Ranx's payment processor at the prices shown at checkout. Subscriptions renew automatically for the same billing period until cancelled.
Pilot offers. A pilot code applies the discount shown at checkout, currently 50% off the plan's first three monthly invoices. Pilot codes apply to monthly billing only. When the discount ends, billing continues at the full monthly price until the subscription is cancelled or changed.
Plan and add-on changes. Account administrators manage plans and add-ons in Ranx. Upgrades and new add-ons are charged immediately for the rest of the current billing period. Downgrades and removed add-ons create a prorated credit on the next invoice; credits are not paid out. Moving between monthly and annual billing, and changes to accounts with custom pricing or invoiced billing, are arranged with Ranx.
Usage charges. Responses above a plan's monthly response limit are accepted and billed at $0.05 each after the monthly usage period closes. SMS survey messages are billed at $0.10 each and invoiced monthly for the previous calendar month.
Taxes. Prices exclude taxes. Where Ranx must collect sales or similar taxes, they are calculated from the billing address and added at checkout and on invoices. Customers claiming an exemption must provide a valid exemption certificate.
Failed payments. If a payment fails, Ranx's payment processor may retry it. While a payment is past due, Ranx may block plan and add-on changes, and after seven days survey links may pause until the payment succeeds.
Cancellation. An account administrator can cancel at any time in Ranx under Account Admin, then Manage billing. Cancellation takes effect at the end of the current billing period, and the workspace remains available until then. Fees already paid are non-refundable except where required by law or expressly agreed in writing.
When a subscription ends. The workspace is deactivated, user access is suspended, and connected HRIS and CRM sources are disconnected. Customer Data is then handled as described in Section 10.
9. Disclaimers and limitation of liability
Ranx is provided on an "as available" basis except as expressly stated in a signed agreement. To the fullest extent permitted by law, Ranx disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, except for obligations that cannot legally be limited or are expressly excluded from limitation in a signed agreement.
10. Suspension and termination
Ranx may suspend access if use creates security risk, violates these Terms, threatens the service, infringes rights, or is unlawful. Either party may terminate according to the applicable order form or written agreement. Subscriptions purchased online end when cancelled as described in Section 8.
After termination, Customer Data will be exported, deleted, or retained according to the applicable agreement, legal requirements, backup practices, and documented customer instructions.