Open-Text AI
Ask for written comments, and read them as themes.
Included in Pro, Business, and Enterprise · $149/month add-on on Starter.
What you get
- Written-comment questions in your surveys
- After the survey closes, comments grouped into themes, each with a short summary, its overall tone, and how many people raised it
- Themes by team and location, where each group is large enough
- Themes in Rank, in Drivers' evidence, and in Power BI
How comments stay private
- Names and other personal details are removed before AI reads anything.
- Themes appear only when at least 10 people commented, or your minimum group size if that's higher.
- Comment text is never stored, and no single comment is ever shown.
Best for
- Engagement surveys, where the "why" behind a score matters
- Exit and onboarding surveys
- Product and customer feedback
Without it: surveys use ranking, rating, and choice questions; written-comment questions aren't available.