Anyone with the link. Share it where your customers already are: after a visit, in an email, on a receipt, or on a printed QR code. Nobody has to be on a list.
Your pilot plan
Run the Public Product Feedback Pulse as a 90-day pilot.
Decide what to improve using feedback from a public link.
- CX Customer
- Ad hoc / on demand
- 2-7 min to answer
- 50% off the plan and its add-ons for the first three monthly invoices.
Before you start
Who to invite, and what to have ready.
- Nothing to upload. Ranx gives you a short link and a QR code to download for print.
- One owner for the program, plus a colleague invited as a second admin, so it never depends on one person.
- A short note to your customers saying why you're asking and when they'll hear what changes.
Week 1
Your first survey live within a week.
- Day 1Set up your workspace
Check out, set up your workspace, and invite a colleague as a second admin.
- Day 2Pick where to share
Choose the places your customers will see the link: a follow-up email, a website page, a receipt, a printed card.
- Day 3Walk the survey
Open the playbook and take the survey yourself. It starts as a draft, so change any wording that doesn't fit.
- Day 4Get your link and QR code
Set the dates, then download the QR code for print and copy a link for each place you'll share it.
- Day 5Share it
Put the link and QR code where you planned. Answers start coming in right away.
- Days 6–7Share it a second time
Public links don't send reminders, so add the link in one more place to keep answers coming.
The 90 days
From first answers to a decision.
Act and Lift, where improvements get owners and their results are checked: included in Business and Enterprise; Act and Lift Essentials add-on on Pro. On other plans, keep the owners and dates in your own tracker.
- Day 7First survey live
The link or the event feed is live and the first answers are in.
- About day 21Read what to fix first
Once enough answers are in, Rank shows the ranked list of what matters most and how it scores.
- Day 30Choose what to act on
Use Drivers to see what each priority is linked to, choose a few improvements, give each one an owner, and tell the people who answered what will change.
- Day 75Pilot review
A conversation with us about what you learned, what changed, and whether to continue.
- Day 90Plan the next round
Schedule the next survey. Lift checks whether an improvement worked once it has run for at least six weeks.
- Before day 91Continue or cancel
Full price starts with the fourth monthly invoice. Continue, or cancel before day 91.
See this playbook's questions · Plan a different playbook · What each feature does