- 3-7 min
- 6 measures
- 1 open-text prompt
- 2 sections
Starts with ranking: respondents put the 2 sections in order of importance before they answer.
Take the survey
The same survey your respondents get. Nothing you enter is saved.
What it is
Six focused measures and one open-text prompt, shared quarterly through a public link. Covers explanation clarity, perceived listening, follow-up reliability, care-coordination friction, and confidence in the care team. Designed to surface trends in communication quality across providers and locations.
Best for
Health systems and multidisciplinary practices investing in clinical communication training, post-survey-results coaching, or service-excellence initiatives. Pairs with the Action plans surface to close the loop with named providers.
Not for
Solo or small practices (sample too narrow to draw provider-level trends) or specialty contexts where communication is largely shaped by procedure rather than ongoing relationship.
What you'll need
Public link · no list needed
Driver focus
Explanation clarityPerceived listeningFollow-up reliabilityCare coordination
Industry fit
HealthcareHealth systemsMultidisciplinary practicesSpecialty care
What's inside
How the team communicates
3 measures
- How clear are your care team's explanations?
- How well does your care team listen to your concerns?
- How confident are you that you will get reliable follow-up between visits?
How the team works together
3 measures
- How well do different members of your care team coordinate with each other?
- How confident are you in the care plan your team has put together?
- I feel respected as a person, not just a patient.
One last open prompt
Open text
- What would improve communication with your care team?