Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

Clear filter

For now, patient playbooks run on public links, so you never upload a list of people.

PX Public linkManual

Patient Access and Friction

Where does getting care break down?

3-7 min7 measures1 open-text promptRanks 2 sections

Once a baseline, then quarterly or semi-annually Take the survey

PX Blank

Build your own

Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.

No template, your schedule Start a pilot

3-7 min
7 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

What it is

Seven-measure access diagnostic covering appointment availability, scheduling convenience, billing clarity, portal value, wayfinding, reception respect, language support, and one open-text friction point.

Best for

Multi-site health systems and large practices doing patient-access transformation work. Especially valuable when you are about to invest in a new scheduling platform, portal, or call center -- the baseline tells you what really frustrates patients.

Not for

Single-provider practices where the operational levers are too narrow to act on, or systems already running structured access audits through consulting engagements.

What you'll need

Public link · no list needed

Driver focus

Scheduling frictionBilling clarityPortal usabilityWayfindingReception experience

Industry fit

HealthcareHealth systemsLarge practicesHospitals

What's inside

Getting to and scheduling care 4 measures
- How easy is it to get an appointment when you need one?
- How convenient is scheduling online, by phone, or in the app?
- How clear are billing communications?
- How valuable is the patient portal for managing your care?
Once you arrive 3 measures
- How easy are wayfinding and parking at our facilities?
- Front-desk staff treat me with respect and attention.
- Language support is available when I need it.
One last open prompt Open text
- What is the single biggest friction point in your experience?

Why this helps

A custom patient-access diagnostic through a healthcare consultancy runs $40-100K. Ranx ships the structured instrument as a playbook your operations team can re-run quarterly.