Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

Clear filter

For now, patient playbooks run on public links, so you never upload a list of people.

PX Public linkManual

Post-Visit Experience Survey

How was the recent appointment?

2-6 min5 measureshNPS1 open-text prompt

Share the link about 2 days after each visit Take the survey

PX Blank

Build your own

Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.

No template, your schedule Start a pilot

2-6 min
5 measures
hNPS
1 open-text prompt
1 section

Take the survey

The same survey your respondents get. Nothing you enter is saved.

What it is

Five-measure post-visit experience survey covering listening, explanation clarity, wait time, scheduling ease, and care quality, plus hNPS and one open-text improvement prompt.

Best for

Clinics, urgent care, dental and vision practices, behavioral health, and other ambulatory care settings with a defined visit-completed event. Especially valuable post-EMR-rollout or post-staffing-change where service experience can drift.

Not for

Inpatient settings with stays longer than 48 hours (use Discharge Follow-Up instead) or specialty care where post-visit fatigue is high. Pulse-style cadence may be more appropriate for those contexts.

What you'll need

Public link · no list needed

Driver focus

Clinician communicationWait timeEase of schedulingPerceived care quality

Industry fit

HealthcareAmbulatory careDentalVisionBehavioral health

What's inside

How the visit went 5 measures
- How well did the clinician listen to your concerns?
- How clear were the clinician's explanations?
- How satisfied were you with your wait time?
- How easy was it to schedule this appointment?
- How would you rate the quality of care you received at this visit?
healthcare Net Promoter Score hNPS
- How likely are you to recommend this practice to others?
One last open prompt Open text
- What could have made this visit better?

Why this helps

CAHPS administration through accredited vendors typically runs $25-60K per year plus per-survey response fees. Ranx ships the structured listening as a playbook -- share one public link after visits and we handle the rest.