Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

Clear filter

CX Lifecycle

Post-Support Follow-Up

Capture whether support actually solved the problem.

2-6 min5 measures1 open-text promptRanks 2 sections

Trigger: ticket-closed + 4 hours Take the survey

CX Blank

Build your own

Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.

No template, your schedule Start a pilot

2-6 min
5 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

What it is

Five-measure follow-up sent automatically after a support ticket closes. Covers resolution, effort, comfort reaching out again, agent understanding, communication clarity, and one open-text improvement prompt.

Best for

Any business with a support function and a ticketing system that exposes a "ticket closed" event. The lifecycle trigger means signal is captured at the moment of memory, not weeks later.

Not for

Businesses without a structured support workflow — the trigger needs a ticket-closed event to fire reliably. For ad-hoc support, use the Relational NPS Pulse and ask about service experience as a driver question.

What you'll need

Customer listEmail sending domainEvent source

Driver focus

Resolution clarityCustomer effort (CES)Agent helpfulness

Industry fit

B2B SaaSTelecomFinancial servicesRetailHospitality

What's inside

Did support solve the problem? 3 measures
- How fully was your issue resolved by the support team?
- How easy was it to get the help you needed?
- How comfortable would you feel reaching out for help again?
How did the support interaction feel? 2 measures
- How well did the person who helped you understand your situation?
- How clearly did the person who helped you communicate?
One last open prompt Open text
- What is one thing we could have done better?

Why this helps

Replaces the "did we close the loop?" gap that CRM closed-loop tooling promises but rarely delivers — Ranx ships the structured survey + agent-level rollup as a playbook.