CX
Lifecycle
Post-Support Follow-Up
Capture whether support actually solved the problem.
Trigger: ticket-closed + 4 hours
Take the survey
Playbooks
These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.
Playbook library
Capture whether support actually solved the problem.
Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.