Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

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CX Recurring

Relational NPS Pulse

Quarterly NPS read with a trend line you can act on.

2-5 min4 measuresNPS1 open-text prompt

Quarterly Take the survey

CX Blank

Build your own

Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.

No template, your schedule Start a pilot

2-5 min
4 measures
NPS
1 open-text prompt
1 section

Take the survey

The same survey your respondents get. Nothing you enter is saved.

What it is

Four-measure relational NPS pulse covering relationship drivers, value, support responsiveness, and renewal intent, plus the NPS recommendation question and one open-text reason. Run quarterly to spot customer sentiment shifts before they turn into churn.

Best for

B2B SaaS, professional services, marketplaces — any business where a long-cycle relationship outweighs transactional touchpoints. The quarterly cadence catches drift before renewal.

Not for

Transactional-heavy businesses (e-commerce, on-demand) — use the Post-Support Follow-Up or a touchpoint-triggered survey instead.

What you'll need

Customer listEmail sending domain

Driver focus

Loyalty (NPS)Detractor recoveryPromoter advocacy

Industry fit

B2B SaaSProfessional servicesMarketplacesAll industries

What's inside

What shapes your relationship with us? 4 measures
- How well does this product help you accomplish what you need?
- How often does support get back to you quickly when you need help?
- How strong is the value you get for what you pay?
- How likely are you to still be a customer a year from now?
How likely are you to recommend us? NPS
- How likely are you to recommend us to a friend or colleague?
One last open prompt Open text
- What is the main reason for your recommendation score?

Why this helps

A CX consulting engagement to design a Relational NPS program with driver attribution and a closed-loop workflow typically runs $20-40K. Ranx ships it as a standard playbook with the action path included.