Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

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CX Lifecycle

Renewal Risk Pulse

Catch churn signal 90 days before renewal — early enough to fix.

2-6 min5 measures1 open-text promptRanks 2 sections

Trigger: renewal-date - 90 days Take the survey

CX Blank

Build your own

Start with a blank slate. Add your own questions, choose response scales, set the audience, schedule, and launch on your own terms. No template, no cadence, no recommendations.

No template, your schedule Start a pilot

2-6 min
5 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

What it is

Five measures and one open-text prompt sent automatically 90 days before renewal date. Covers value delivered, executive sponsorship, internal champion strength, and a forward-looking "would you renew today?" item. Outputs feed a CS dashboard with churn-risk scoring.

Best for

B2B SaaS and any subscription business with a clear renewal date. The 90-day window gives CS one full quarter to intervene on at-risk accounts before the contract conversation.

Not for

Month-to-month subscriptions (the renewal concept is too granular) or one-time purchases (no renewal). Use Relational NPS instead.

What you'll need

Customer listEmail sending domainEvent source

Driver focus

Renewal intentValue realizedChampion health

Industry fit

B2B SaaSEnterprise softwareSubscription services

What's inside

What you got out of the year 3 measures
- How strong was the value delivered over the last year?
- I can name specific outcomes we achieved using this product.
- Leaders on my side support continuing with this product.
Where you are headed next 2 measures
- How likely would you be to renew this contract today if it were up for decision?
- Someone on my team is clearly responsible for helping this product succeed.
One last open prompt Open text
- What would make you more confident in renewing?

Why this helps

A custom CS-renewal-risk listening program with churn-risk scoring typically requires a $30-60K consulting engagement plus a separate analytics tool. Ranx ships it as one playbook.